How To Say ‘No’ To Family And Friends

How do you say ‘No’ to family and friends and still keep relationships intact? You may have had sleepless nights and anxious days stoking up the courage to come out and say ‘No’, only to feel guilty and bad about yourself when you do. You may have said ‘No’ but in an apologetic and rambling […]

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Handling Difficult Behaviour From Customers

Do you have to handle difficult behaviour from customers? How does that align with what Mahatma Ghandi said, “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is […]

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Handling Aggression (from others)

Handling aggression is never easy. As one of our client’s, Michael said, “It’s unpleasant, unnerving and frightening – I felt cold as if life had been sucked out of me- I wanted to run away and hide – I felt sick in the pit of my stomach. I wanted a hole to appear and me […]

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Presentations You Can Be Proud Of

“At the end of the 20 minutes I felt exhilarated and a touch relieved to have made a presentation I can be proud of. This is the first time I have been able to do so without spending the previous night and waking hours worrying and fretting and imagining the worst” –  the words of  […]

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Tips For Getting Respect From Colleagues

Getting respect from colleagues has an enormous effect on your enjoyment, motivation and career progression. Working with your fellow employees allows you to experience a full range of emotions, attitudes and ways of working. Some are a natural fit There are those fellow employees who are a natural fit, you get along well with, are […]

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Tips for Getting Your Voice Heard in meetings

Whether you are in a business meeting or a social situation, how do you get your voice heard in meetings? The environment may be different but the principles are essentially the same. Some people are very comfortable speaking on a one to one basis but then crumble and fall silent when confronted with a group […]

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