Getting Your Own Way At Home

Getting your own way at home can be a challenge. Domestic situations can be emotional to deal with, especially if you’re faced with tricky situations that you haven’t done anything about before. The temptation is to challenge people in a non-assertive way, not wanting to upset them or cause an argument; or, you may feel […]

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3 Skills To Teach Your Child How To Achieve Win:Win And Not War:War

3 skills to teach your child how to achieve win:win not war:war The underlying theme of assertive behaviour is to achieve win:win with others. A win:win is where both parties achieve enough of what they want. Just imagine if children around the age of 7 or 8 were taught this skill in school – how […]

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Helping Others To Stand Up To Bullies

In helping others to stand up to Bullies you need to remind them of the following: – Bullying only continues if it’s allowed to continue – The bully’s behaviour will not change unless the behaviour of the person being bullied changes So what is it that your son/daughter/partner/friend is doing or not doing that allows […]

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7 WAYS TO WIN COOPERATION AND INFLUENCE

Daily we negotiate our way through life, with family, friends and work colleagues. Our needs and wants are rarely identical to those we live and work with. Below we look at 7 ways, that don’t cost money, to gain cooperation and influence. If you ‘take on’ assertive behaviour for real, instead of as a set […]

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7 Tips On How To Have Better Communication With Your Partner

7 Tips on How to have better communication with your partner Do you feel that it’s important to have a relationship with your partner where you are heard and understood? But is the reality more like a ‘dialogue of the deaf’? If it’s the latter, let’s see how an assertive approach to communication can help […]

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4 TIPS TO RESOLVE DIFFICULT CONVERSATIONS WITH TEACHING STAFF

Have you ever had to face a difficult conversation with a Teacher or Head Teacher, perhaps you don’t think the the school or certain members of staff have given the best help or guidance your child has needed? Old memories can come flooding back to a time when we ourselves were on the wrong end […]

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How To Say ‘No’ To Family And Friends

How do you say ‘No’ to family and friends and still keep relationships intact? You may have had sleepless nights and anxious days stoking up the courage to come out and say ‘No’, only to feel guilty and bad about yourself when you do. You may have said ‘No’ but in an apologetic and rambling […]

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Handling Difficult Behaviour From Customers

Do you have to handle difficult behaviour from customers? How does that align with what Mahatma Ghandi said, “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is […]

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Handling Aggression (from others)

Handling aggression is never easy. As one of our client’s, Michael said, “It’s unpleasant, unnerving and frightening – I felt cold as if life had been sucked out of me- I wanted to run away and hide – I felt sick in the pit of my stomach. I wanted a hole to appear and me […]

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Presentations You Can Be Proud Of

“At the end of the 20 minutes I felt exhilarated and a touch relieved to have made a presentation I can be proud of. This is the first time I have been able to do so without spending the previous night and waking hours worrying and fretting and imagining the worst” –  the words of  […]

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