Confront Poor Performance

Giving criticism about unsatisfactory aspects of performance can be one of the most difficult tasks you have to face. It can be difficult because many people equate performance of the job with their competence as a person. When done badly it will increase the frequency and intensity of what you want to change. Talking about […]

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Win Win

The following abridged article is taken from our book, Entitled to Respect . The article in the book identifies how to negotiate effectively in everyday interactions, build long term relationships and achieve results that last. The concept of win:win is central to Assertion, influence and best practice in negotiation i.e. balancing our rights and needs […]

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