Coaching produced a 529% return on investment and significant intangible benefits to the business. Including the financial benefits from employee retention boosted the overall ROI to 788%.
This was the result of from a Fortune 500 Company who launched an innovative leadership development effort that was expected to accelerate the development of next generation leaders.
The participants in this effort were drawn mostly from the ranks of middle managers and from many different business units and functional areas.
Coaching was considered to be a key enabler for this approach to leadership development because the participants could work privately and individually with his or her coach to develop specific leadership competencies.
WILL IT WORK FOR YOU?
Here are 3 basic coaching skills that will help you achieve that level of success.
THE THREE BASIC COACHING SKILLS
1. LISTEN ACTIVELY
Listen not only to the words, but also to the feelings and meaning behind the words
Test for understanding
Paraphrase or summarise before responding
Acknowledge his/her feelings
2. BUILD CONFIDENCE
Be optimistic and enthusiastic. Expect success
Acknowledge strengths, success, accomplishments
Acknowledge worries and concerns
Ask, “What’s right?”, “What if?” “What do you want?”
Provide support and resources: “How can I help?”
Involve the person being coached in setting goals that “stretch”
3. ENCOURAGE SELF-DISCOVERY
Ask ‘big picture’ questions
Give him/her time to answer questions
Ask for ideas
Listen to ideas, then state yours as extensions
Evaluate ideas you don’t like
Give them time to think
Contact us now for more detailed information about Coaching and how to develop yourself or your people at www.howtobeassertive.com or telephone Conrad or Suzanne Potts on +44 (0)1903 778977 – Why wait?