Handling Aggression (from others)

Handling aggression is never easy. As one of our client’s, Michael said, “It’s unpleasant, unnerving and frightening – I felt cold as if life had been sucked out of me- I wanted to run away and hide – I felt sick in the pit of my stomach. I wanted a hole to appear and me […]

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How to handle aggressive behaviour in meetings

How to handle aggressive behaviour in meetings is a tough one to crack for many of us. There is a tool called the ‘Verbal Handshake’ which is particularly useful for solving this problem, specifically when: – the other party seems to ignore or refuses to acknowledge your opinion – there is a deadlock and the other […]

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